Your client · WhatsAppOne inbox for the whole team
Assign conversations, leave internal notes and reply with Arabic or English templates. Desk shows when WhatsApp’s 24-hour reply window is open.
Qafila Desk · for travel agencies
Every journey begins with a message.Qafila takes it from there.
The shared workspace for travel agencies. WhatsApp conversations become client files, document checklists, payments and next steps your whole team can see — in Arabic and English.
Free during early access · No card required
Illustrated story: Fatima asks Al-Waha Travel on WhatsApp for Egypt visas for her family. In Qafila Desk, Amina opens case WAH-000184, requests the documents and ticks the checklist as photos arrive. The case moves itself to Submitted, the payment is recorded with its receipt, and Fatima is notified on WhatsApp when the visas are ready.
Illustrative story with fictional people. Live messages and photos need your WhatsApp Business number connected.
- 10case types, from visas to Umrah
- 9stages on the caravan board
- 6currencies, from SDG to EUR
- 5team roles with permissions
- ع · ENArabic and English, right-to-left
01The bottleneck
Your agency doesn’t have a demand problem. It has a WhatsApp problem.
Requests, passports, prices and promises all live in one phone. When it’s busy, clients wait. When someone is away, the history goes with them.
Nothing gets buried
Every conversation has an owner — yours, unassigned or the team’s.
Every chat has a case
Messages link to the client’s file and the case they belong to.
Anyone can pick it up
Notes, history and next steps live with the case, not in one phone.
02The route
Follow one request from first message to visas in hand.
This is WAH-000184 moving through Qafila Desk. Every waypoint is something your whole team can see.
- 1Inbox
The message lands in a shared inbox
With your WhatsApp Business number connected, new chats arrive in one team inbox and link to the client’s file. Years of old chats? Import the exports.
- 2Case
A case opens with its checklist
Amina opens WAH-000184 — an Egypt visa file for a family of four. The visa checklist is added on its own: passport, photo, national ID, bank statement and invitation.
- 3Documents
Documents land where they belong
One tap requests what’s missing. Photos sent on WhatsApp are filed to the case, and when the last required item is ticked, the case moves to Submitted by itself.
- 4Ledger
Money is recorded, not remembered
Charges and payments sit on the case with the receipt attached — cash, bank transfer or Bankak, per currency. The balance is always one glance away.
- 5Board
The client always knows where things stand
Move the card on the caravan board and tap “Notify client” — the status update goes out on WhatsApp.
03Inside Qafila Desk
Built around the way agencies actually work.
Not a generic CRM with travel bolted on. Every screen is made for visas, tickets, Umrah groups and the people who handle them.
The caravan board
Drag a case to its next stage — with Undo, and one tap to tell the client.
One file per client
Cases, conversations, documents and balances on one page. Passport numbers are encrypted and shown masked.
A ledger that speaks local
Charges, payments, refunds and discounts per case — cash, bank transfer, Bankak or mobile money, in SDG, USD, EGP, SAR, AED or EUR.
Mornings that start organized
At 09:00 agency time, Desk creates follow-ups for missing documents, balances due before travel and passports close to expiry.
Find anything in one keystroke
Name, phone, exact passport number or case reference — press ⌘K.
Arabic first. English too.
A true right-to-left workspace, with Western or Eastern Arabic numerals.
Roles and an audit trail
Owner, manager, agent, accountant and read-only seats. Sensitive actions are logged with who and when.
04Bring your history
Years of WhatsApp chats? Bring them with you.
Export a chat from WhatsApp, drop the file into Qafila Desk and mark who in the chat is your agency. The client file and conversation are created for you — and a case too, if you want one.
- In WhatsApp, open the chat → Export chat → Without media.
- Drop the .txt file into Desk and tick the names that belong to your team.
- Add the client’s number, pick a case type if you want one, and import.
Imports bring text only — WhatsApp exports don’t include photos or files.
05Your agency, in control
Your clients trust you. Qafila keeps it that way.
Built for the sensitive work agencies do every day: passports, money and family details.
Your workspace, your data
Clients, cases and money stay inside your agency’s workspace.
Five roles
Owner, manager, agent, accountant and read-only — each sees what the role allows.
Encrypted passport numbers
Stored encrypted, shown masked as ••••4821 and found only by the exact number.
An audit trail
Team, channel, import and ledger changes are logged with who and when.
Your own WhatsApp number
Connect your WhatsApp Business number. Meta bills its message fees to you directly.
Arabic and English
Every screen works right-to-left, and each client is messaged in their own language.
06Founding prices
Start free. Grow into your workflow.
A proposed founding model for agencies in Sudan and nearby markets. Desk is free while we validate it — paid plans and limits are not active yet.
Starter
$0
Proposed: 1 seat · 30 active cases
- Client and travel case workspace
- WhatsApp .txt chat import
- Tasks, documents and ledger
Team
$29/ month
Proposed: up to 5 seats
- Everything in Starter
- Shared ownership and follow-ups
- Additional seats: proposed $5 each
Scale
$79/ month
Proposed: up to 15 seats
- Everything in Team
- Room for a larger operations team
- Additional seats: proposed $4 each
Enterprise
Custom
Proposed: 15+ seats, priced with you
- Everything in Scale
- Seats for every branch
- Guided onboarding and chat import
Annual billing is proposed at the equivalent of 10 monthly payments. WhatsApp fees are separate and charged by Meta. Prices are USD references; local payment options are not yet confirmed.
07Questions
Clear answers before you begin.
Who is Qafila Desk for?
Travel agencies that handle client enquiries, visa and ticket cases, documents, team tasks and payments — whether you are one person or a full team.
Do I need the WhatsApp Business Platform to start?
No. New workspaces include a sandbox inbox so you can try the flow, and you can import exported chats. To receive live messages and photos, connect your agency’s WhatsApp Business number through Meta.
Does importing a chat connect my number?
No. Importing reads a WhatsApp-exported .txt chat and creates the client and conversation — plus a case, if you choose. Exports bring text only; photos and files aren’t included. Connecting your number is a separate setup.
Are the prices and plan limits active now?
Not yet. The prices above are a proposed founding model for feedback. Desk signup is available at no charge today; subscriptions and plan limits are not enabled, and there is no automatic billing.
Are WhatsApp message fees included?
No. Meta sets separate WhatsApp Business Platform charges by message category and recipient market. When you connect your own Meta account, those charges are billed by Meta.
Is the traveler marketplace available?
Not yet. Qafila Desk is the product available for agency teams today. A consumer marketplace is a later part of the Qafila roadmap.
Can my team work in Arabic?
Yes. Qafila Desk is Arabic-first with a full right-to-left interface, English whenever you need it, and Eastern Arabic numerals if you prefer them.
Ready when you are
Your next client is already typing.
Create your agency’s workspace and bring your first request onto the route.